Refund & Cancellation
Refund and Cancellation Policy
Thank you for shopping at XPNSV! We value your satisfaction and want to ensure you have a seamless shopping experience. Please take a moment to review our refund and cancellation policy for T-shirt purchases:
1. Refund Policy
- If you are unhappy with your T-shirt purchase for any reason, we offer a no-questions-asked refund policy.
- To be eligible for a refund, you must initiate the refund request within 3 days of receiving the product.
- The product must be returned in its original condition, with all tags and labels intact.
- Refund will be processed only once the product is received at our warehouse and quality check has been done for any damage, defects or usage.
2. Cancellation Policy
- Orders can be canceled only within 24 hours of placing the order. After this period, we start processing your order and, unfortunately, cannot accept cancellations.
3. Refund Processing
- Once your refund request is approved, we will process the refund to the original mode of payment used for the purchase.
- Refunds will be initiated within 10 working days of receiving and inspecting the returned product.
4. Contact Information
- For any queries or assistance related to refunds, cancellations, or your order, please contact our customer support team at firstname.lastname@example.org.
- When contacting us, kindly refer to your order number to help us assist you more efficiently.
- Shipping charges, if any, are non-refundable.
- In the event of a manufacturing defect or an error on our part, please contact us immediately, and we will arrange for a return, replacement, or refund as applicable.
- We reserve the right to refuse any refund or return that does not meet our policy criteria.
- Refunds may take a few business days to reflect in your account, depending on your payment method and financial institution.
We strive to provide you with high-quality T-shirts and excellent customer service. If you have any questions or concerns, please do not hesitate to contact us at the provided email address. Your satisfaction is our priority.
Thank you for choosing XPNSV for your T-shirt shopping needs!