COD Policy

Cash on Delivery (COD) Policy

 

At XPNSV, we offer the convenience of Cash on Delivery (COD) as a payment option for our customers in India. Please take a moment to familiarize yourself with our COD policy to ensure a smooth shopping experience:

 

1. COD Availability
   - COD is available for orders delivered within India.
   - COD may not be available for all products or locations, and its availability will be indicated during the checkout process.

 

2. Payment
   - When you choose the COD option, you agree to pay the total order amount in cash to the delivery person at the time of product delivery.
   - Please ensure that you have the exact amount in cash ready for payment to avoid any inconvenience.

 

3. Order Confirmation
   - After placing a COD order, you will receive an order confirmation email and/or SMS.
   - Our team will also contact you to confirm the order and delivery details before dispatching the product.

 

4. Cancellation
   - Orders placed through COD can be canceled within 24 hours of order placement.
   - To cancel an order, please contact our customer support team with your order details.

 

5. Delivery Process
   - Our delivery partner will attempt to deliver your order to the provided shipping address.
   - Please ensure that someone is available at the delivery address to receive the product.
   - The delivery person will not accept any form of payment other than cash.

 

6. Order Verification
   - To ensure a secure COD process, our delivery personnel may verify your identity and collect your signature upon delivery.
   - Please cooperate with them during this verification process.

 

7. Return Policy
   - If you receive a damaged or incorrect product, you can request a return or exchange as per our Return Policy.
   - Please do not accept a damaged or tampered package and inform the delivery person immediately.

 

8. Non-Availability or Refusal
   - If you are not available at the provided address or refuse to accept the COD order without a valid reason, we reserve the right to restrict your future COD orders.

 

9. Additional Charges
   - There are no additional charges for COD orders.

 

10. Security
   - COD is a safe and secure payment option. However, please be cautious of counterfeit currency or fraudulent activity.
   - Our delivery personnel are trained to handle COD transactions professionally and securely.

 

11. Contact Us
   - If you have any questions or concerns regarding our COD policy or any aspect of your order, please reach out to our customer support team at info@xpnsv.store

 

We strive to provide you with a convenient and reliable shopping experience at XPNSV. If you choose the COD payment option, please adhere to this policy to ensure a hassle-free transaction.

 

Thank you for shopping with us!