Cash on Delivery (COD) Policy
At XPNSV, we offer the convenience of Cash on Delivery (COD) as a payment option for our customers in India. Please take a moment to familiarize yourself with our COD policy to ensure a smooth shopping experience:
1. COD Availability
- COD is available for orders delivered within India.
- COD may not be available for all products or locations, and its availability will be indicated during the checkout process.
- When you choose the COD option, you agree to pay the total order amount in cash to the delivery person at the time of product delivery.
- Please ensure that you have the exact amount in cash ready for payment to avoid any inconvenience.
3. Order Confirmation
- After placing a COD order, you will receive an order confirmation email and/or SMS.
- Our team will also contact you to confirm the order and delivery details before dispatching the product.
- Orders placed through COD can be canceled within 24 hours of order placement.
- To cancel an order, please contact our customer support team with your order details.
5. Delivery Process
- Our delivery partner will attempt to deliver your order to the provided shipping address.
- Please ensure that someone is available at the delivery address to receive the product.
- The delivery person will not accept any form of payment other than cash.
6. Order Verification
- To ensure a secure COD process, our delivery personnel may verify your identity and collect your signature upon delivery.
- Please cooperate with them during this verification process.
7. Return Policy
- If you receive a damaged or incorrect product, you can request a return or exchange as per our Return Policy.
- Please do not accept a damaged or tampered package and inform the delivery person immediately.
8. Non-Availability or Refusal
- If you are not available at the provided address or refuse to accept the COD order without a valid reason, we reserve the right to restrict your future COD orders.
9. Additional Charges
- There are no additional charges for COD orders.
- COD is a safe and secure payment option. However, please be cautious of counterfeit currency or fraudulent activity.
- Our delivery personnel are trained to handle COD transactions professionally and securely.
11. Contact Us
- If you have any questions or concerns regarding our COD policy or any aspect of your order, please reach out to our customer support team at firstname.lastname@example.org
We strive to provide you with a convenient and reliable shopping experience at XPNSV. If you choose the COD payment option, please adhere to this policy to ensure a hassle-free transaction.
Thank you for shopping with us!